Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Converting targets to webhooks
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Note: URL and branded targets were deprecated on De...
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Translating live conversations in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Agents can communicate with end users and even if th...
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About custom WFM report templates
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Verified AI summary ◀▼ Create custom WFM report templates to analyze workforce metrics over tim...
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Setting business hours for WFM forecasts
What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) In Zendesk Workforce management (WFM), you can specify the business hours you want to forecas...
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Managing answers in an AI agent for messaging (Legacy)
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describes functionality available only to customers who had a ...
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Editing and managing custom omnichannel routing queues
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterprise Location: Admin Center > Objects and rules > Omnichannel routing > ...
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Monitoring AI agent performance with the Insights dashboard
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality is part of AI agents - Essential. The Insights ...
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Merging related tickets based on suggestions
What's my plan? Add-on Copilot The merging suggestions feature identifies tickets that might be potentially merged with the ticket you're currently working on. These...
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Moving to automated resolutions from existing bot pricing plans
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus The automated resolutions pricing model for AI agents is now live. See About the latest pricing plan...
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Overview of the Generative AI Agent Tools dashboard
What's my plan? Add-on Copilot You must have the Copilot add-on to use the dataset described in this article. Explore features a prebuilt dashboard that shows you...