
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Support Professional and Enterprise resources
This article includes resources for setting up and using features available only on the following Support plans: Enterprise Professional and Enterprise Tip: To learn more about being an adminis...
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Complying with Privacy and Data Protection Law in Zendesk Talk
This guide describes how certain features and functionality in Zendesk Talk can assist with your with your obligations under privacy law. Users in Zendesk Talk are managed in Zendesk Support. To l...
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Configuring your chat availability settings
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Team, Professional, or Enterprise When you're signed into...
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Buying Zendesk Suite
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Verified AI summary ◀▼ You can purchase a Zendesk Suite plan by starting with a trial to test features, b...
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Editing and managing your ticket fields
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Tick...
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Reusing content with content blocks
What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise Content blocks let you create content that you can share between multiple articles. This is...
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Working with tables
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Although Explore features many visualizations to help yo...
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Getting started with social messaging
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Quick Look: Admin Center > Channels > Messaging and social > ...
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Creating and using smart list templates
What's my plan? Smart lists are created by individual Sell users for their own use (see Creating and using smart lists). Smart lists cannot be shared between Sell users; however, an admin user ca...
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Composing messages in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise The Zendesk Agent Workspace includes a flexible mess...