Eduardo Calvo

What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Verified AI summary ◀▼ Use the access log to monitor agent activity and enhance data security. It records acces...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise Location: Admin Center > Objects and rules > Custom objects > Objects ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Social messaging is an ongoing conversation over a longer period of time. Tickets created f...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Admins can create custom workforce management (WFM) agent roles that reflect the unique pos...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) Managers can monitor agent performance, attendance, and time-off requests with pre-defined ...

What's my plan? Add-on Workforce Management (WFM) or Workforce Engagement Management (WEM) You can modify your Zendesk Workforce management (WFM) forecasts by increasing or decreasi...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support Professional or Enterprise Location: Admin Center > Objects and rules > Omnichannel routing > ...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Dashboard > Users, bots, and workspaces Admins, Account Managers, a...

Question  Why can't I access data in Zendesk QA? Answer What a user can see in a workspace depends on their assigned workspace permissions. For more information, see the article: Roles and permissi...

What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Zendesk QA > Settings > Spotlight In addition to automatically scoring specific categ...