Eduardo Calvo

Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Objects and rules Admin Center People Messaging...

What's my plan? Add-on AI agents - Advanced Generative replies are activated through the Generative replies block in the dialogue builder. The input for this process comprises the latest ...

What's my plan? Add-on AI agents - Advanced Note: This article describes how intents are used in the AI agents - Advanced add-on only. For information about how intents are used in the C...

This article has been archived because all Ultimate customers have been migrated to the new action experience. You can increase automation and streamline processes for your agents by creating rules...

What's my plan? Add-on AI agents - Advanced Labels are a smart way to manage chats/conversations in Conversation Logs as well as your CRM platform.  This article covers:  What is a Label...

What's my plan? Add-on AI agents - Advanced This feature is available only to Enterprise clients. Please contact your CSM if you would like to enable it. This article gives an explanatio...

What's my plan? Add-on AI agents - Advanced You need to be a Global Administrator, Cloud Application Administrator, Application Administrator, or owner of the service principal in Azure A...

What's my plan? Add-on AI agents - Advanced Email ticket data auto import is not supported at the moment. To import email tickets from Salesforce, please export the tickets from Salesforc...

What's my plan? Add-on AI agents - Advanced For each AI agent you create, you can define its individual persona, tone of voice, and pronoun formality: Persona ref...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise Location: Admin Center > Objects and rules > Custom objects > Objects  ...