Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Adding rich content to answers in bot builder (Legacy)
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describes functionality available only to customers who had a drafted o...
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Explore product limits
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explore Light, Professional, or Enterprise This article details the product lim...
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Designating an email address to receive required security notifications
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or Enterprise Zendesk takes security and the protection of our Subscribers’ S...
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Live Chat Configuration Recommendations for Data Center Location Enabled Accounts
While Live Chat Functionality is generally able to be hosted in any of the AWS Regions where Zendesk hosts data according to our Data Center Location offering, US-hosting and EEA-hosting exceptions...
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Removing content blocks from articles and your help center
What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise After you create or insert a content block, you can unlink, remove, or delete the con...
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Metrics and attributes for agent state, activity, and productivity
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise This article defines the metrics and attributes y...
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Rolling out conversational messaging support
Messaging deployment guide: Introduction Part 1: About conversational support with messaging Part 2: Designing your conversational ...
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Embedding the Web Widget in your SharePoint site
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise This article explains how to embed the Zendesk Web ...
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Understanding object triggers
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise In addition to using custom objects related to tickets in ticket triggers, ...
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Agent Workspace system resource recommendations
This article describes the minimum and recommended technical requirements for using the Agent Workspace. For an optimal experience, Zendesk recommends: Download speed of 10 Mbps or greater Upload...