Eduardo Calvo

What's my plan? Add-on AI agents - Advanced An AI (artificial intelligence) model is a program that has been trained on a set of data to recognize certain types of patterns. We develop ou...

What's my plan? Add-on AI agents - Advanced In order to train your AI agent, you need to feed it data on previous customer conversations, which is done by importing historical data. There...

What's my plan? Add-on AI agents - Advanced This article guides you through the process of validating that an advanced AI agent is ready for launch. Resource links for ea...

What's my plan? Add-on AI agents - Advanced In the integration builder, request parameters allow you to pull data (conversation parameters) from AI agent conversations and pass it to exte...

What's my plan? Zendesk Employee Service Suite plans are designed for customers who want to exclusively use Zendesk products for internal employee services. ...

What's my plan? Add-on AI agents - Advanced In the dialogue builder, a Customer message block is where you define how the user might respond to an AI agent and how the dialogue should ...

What's my plan? Add-on AI agents - Advanced AI agent satisfaction (BSAT) ratings are feedback from your users that measure their happiness with how your AI agent per...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise Custom object record events show all updates made to ...

Announced on Removal on June 4, 2025 November 2025 Zendesk is discontinuing the use of the Deployments page in Adm...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Drill in lets you refine the results of your Explore report by ...