
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Why do I get a blank screen when trying to load Zendesk Chat?
Question When I click Chat in the product tray, a new tab opens with just a white screen. Why doesn't Chat load for me? Answer If your Chat account is linked to your Support account and you are not...
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Reporting glossary
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explore Light, Professional, or Enterprise This glossary describes the key conc...
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Deleting a user in Sell
What's my plan? If you want to completely remove a user from your Sell account, you can delete the user. Deleting a user is permanent. If you think that you might need to reinstate the user in th...
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Using forecasting to predict results
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Forecasting is a result manipulation that uses patterns i...
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Preparing an SSL certificate for upload to Zendesk
What's my plan? Support Team, Professional, or Enterprise Note: Zendesk can provide a free SSL certificate for your host-mapped domain or domains on Team, Professional, or Enterprise p...
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Example badges you can use in your community
What's my plan? Suite Professional, Enterprise, or Enterprise Plus On this page we would like to provide some example badges - created by Zendesk - that you are free to use in your Ga...
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Configuring voice options in Web Widget (Classic)
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Talk Professional or Enterprise To offer voice support in Web Widget (Classic), you ...
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Searching the data in your Sell account
What's my plan? The global search feature in Sell allows you to easily search the data that you’ve added to your account. When you click in the global search field, you’ll first see ...
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Managing your help center themes
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Guide Professional or Enterprise You can access your help center themes on the T...
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Updating and solving tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Throughout a ticket's lifecycle, both requesters an...