Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Getting started with Zendesk Suite - Part 4: Managing user access, security, and authentication
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Getting started with Zendesk Sui...
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Activating and deactivating macros keyboard shortcuts
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Macros can be applied by using a keyboard shortcut...
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About advanced encryption (ADPP add-on)
What's my plan? Add-on Advanced Data Privacy and Protection (ADPP) Verified AI summary ◀▼ The Advanced Data Privacy and Protection add-on allows you to encrypt data using your ow...
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Warning message: Conversation in progress
Issue symptoms When I try to view a ticket, I receive the warning message: Conversation in progress. An agent is talking to this customer. Resolution steps This message means that you aren't autho...
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Using SLA policies
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professional or Enterprise Location: Admin Center > Objects and rules > Business ...
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Using messaging metadata with the Zendesk Web Widget and SDKs
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Messaging metadata uses conversation fields and conversation tags (also known as custom ticket fields a...
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Messaging recipe: Checking agent availability during an AI agent conversation (Legacy)
What's my plan? Suite Enterprise or Enterprise Plus This article describes functionality available only to customers who had a drafted or published AI agent a...
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Troubleshooting errors in Explore formulas
In Explore, you can write formulas that power custom metrics and attributes. To ensure formulas work correctly, construct them properly. If your formula isn’t constructed correctly, the formula ed...
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Configuring the live chat for returning customers conversational style
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Live chat with a returning customer is similar to the live chat-type conversation, but has ...
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Bulk importing custom object records
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Enterprise Rather than adding custom object records one at a time, you can bulk-add a...