Ticket automation and collaboration
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Macros resources
This article provides a list of resources to help you learn about macros and use them in your account. Documentation... -
Viewing intelligent triage predictions
What's my plan? Add-on Copilot Verified AI summary ◀▼ View and update intelligent triage predictio... -
Enhancing ticket comments using generative AI
What's my plan? Add-on Copilot Writing tools, which are part of agent copilot, can help you improve t... -
Collaborating on messaging conversations using @mentions
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Agents participating in... -
Finding tickets similar to the current ticket
What's my plan? Add-on Copilot The similar ticket feature enables you to see a list of similar ti... -
Using quick answers for generative search in tickets
What's my plan? Add-on Copilot You must have the Copilot add-on to use the features described in thi... -
Using AI to generate a first reply in a ticket
What's my plan? Add-on Copilot You must have the Copilot add-on to use this feature. The sugg... -
Using auto assist to help agents solve tickets
What's my plan? Add-on Copilot Verified AI summary ◀▼ Auto assist, part of agent copilot, uses AI ... -
Summarizing ticket comments using generative AI
What's my plan? Add-on Copilot The ticket summarization feature, which is part of agent copilot, ... -
Using macros to update tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Te... -
Creating macros for repetitive ticket responses and actions
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Creating macros from existing tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Organizing and managing your macros
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Building macro action statements
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Applying suggested macros to tickets
What's my plan? Add-on Copilot Suggested macros help you find macros that apply to the ticket you’re ... -
Activating and deactivating macros keyboard shortcuts
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Collaboration overview
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Collab...