Ticket automation and collaboration
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Creating macros for repetitive ticket responses and actions
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Creating macros from existing tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Profe... -
Organizing and managing your macros
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Building macro action statements
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Applying suggested macros to tickets
What's my plan? Add-on Copilot Suggested macros help you find macros that apply to the ticket you’re ... -
Activating and deactivating macros keyboard shortcuts
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Collaboration overview
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Collab...