
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Receiving and sending messages in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Note: You must have the Zendesk Agent Workspace and at least one web or social messaging channe...
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About companies and employees
What's my plan? In Sell, you can create person contacts and company contacts. Person contacts are not required to be associated with a company contact. However, when you do associate a person conta...
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Changing a supported language in Zendesk Sell
What's my plan? Sell supports a number of languages. You can change your language in your profile. This article contains the following sections: About languages supported by Sell Changing your ...
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Guide developer resources
Get started Zendesk API quick start Adding Web Widget (Classic) to your website or Help center Web Widget API quickstart Using the mobile SDK to embed customer service in your app Tutorials & gui...
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Best practices to prepare for a busy season
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise This article contains some best practices to ...
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Can I have a Chat-only agent using Agent Workspace?
Question I am using the Zendesk Agent Workspace and I want to create Chat-only agents for my account. Can I do this? Answer Chat-only agents are not supported in Agent Workspace. In the Zendesk Age...
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Creating and using customer lists
Customer Lists is a legacy add-on. See About Zendesk product legacy add-ons. Customer lists define a segment of your users based on a set of criteria. Customer lists are similar to views for tic...
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Using result path calculations
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Result path calculations are a quick way to change how yo...
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Overview of the Zendesk Answer Bot dashboard for autoreplies and bot builder
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explore Light, Professional, or Enterprise Zendesk has renamed our bot capab...
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Sales by Customer report
What's my plan? The Sales by Customer report shows you your sales by customer within a given time period. To view the Sales by Customer report From the Reports page, select Sales Performance > Sal...