
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Changing a deal’s primary contact
What's my plan? Deals can have any number of contacts associated with them. However, only one of those contacts is the primary contact. If you need to change the primary contact of a deal, use the...
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Monitoring email open rate in Sell
What's my plan? Sell helps you gauge whether you are actually interacting with the recipients of the email messages that you send from Sell. By clicking Viewed, you can see if the automatically...
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Resetting a Sell account password
What's my plan? Depending on your account, there are two ways that you can reset your password in Sell. For Zendesk Sell accounts (that is, if your Sell account was created after January 7, 2020...
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Removing Zendesk Sell branding
What's my plan? You can remove branding from all paid Zendesk Sell plans. Here is a list of the areas where branding will be removed: Emails: When you send an email from Zendesk Sell footer is r...
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Zendesk voice and text number regulatory requirements
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise Important: This page does not display the ty...
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Understanding groups and teams in Sell
What's my plan? You can set up teams and groups on the two highest Sell plans. A team is a set of users that report to another user (for example, a sales manager, team lead, or projec...
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Enabling auto-assign for agents on ticket solve
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Objects and rules > Tick...
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Installing and configuring the Salesforce app for Zendesk Support
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Verified AI summary ◀▼ The Salesforce app l...
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Using custom ticket fields and ticket forms with the Web Widget (Classic)
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise The Web Widget (Classic) allows you to customize th...
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About flagged tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise There may be times when tickets are flagged to brin...