Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Managing languages in an AI agent for messaging
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This functionality is part of AI agents - Essential. AI ...
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Adding support email addresses for users to submit tickets
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise As described in Understanding the default email se...
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Bulk updating data in Sell using a CSV file
What's my plan? If you're trying to import new data into your Zendesk Sell account, see Importing leads, contacts, and deals using a CSV file. However, if you're trying to update existing data in...
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Registering to use A2P 10DLC for text messaging
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Talk Team, Professional, or Enterprise A2P 10DLC (Application-to-Person 10-Digit ...
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Optimizing your help center content for AI agents
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus If you're using features such as AI agents that draw information from your help center content, foc...
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Syncing your Apple calendar appointments to Sell via Google or Microsoft 365
What's my plan? As described in Connecting your Google calendar to Sell and Connecting your Microsoft 365 calendar to Sell, you can set up an external Google or Microsoft 365 calendar to be the...
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My trial account is missing a feature
Issue symptoms I started a trial account with Zendesk, and there is a feature that I want to test that is not available during a trial. Resolution steps Contact Zendesk Customer Support for further...
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Evaluating reporting and analytics in your Zendesk Suite trial
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explore Light, Professional, or Enterprise This part of the Zendesk Suite trial...
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What is the difference between a metric and an attribute?
Question Where can I add metrics and attributes in Explore? When should I choose a metric or an attribute? Answer Metrics and attributes are the foundation of Explore. They are categories of info...
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Best practices for using dashboard filters
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise The information in this article covers the new Explore dashboa...