Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Installing and using the Ticket Field Manager app
The Ticket Field Manager app allows an administrator to quickly hide, require, and disable certain ticket fields and drop-down options in the ticketing interface. This app only works with ticket fi...
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Suspending a user
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Agents and admins can suspend end users so that the...
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Complying with Privacy and Data Protection Law in standalone Chat accounts
This guide describes how certain features and functionality in Zendesk Chat created in Support and in Zendesk Message can assist with your obligat...
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Managing your installed apps
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Verified AI summary ◀▼ Admins can manage in...
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Metrics and attributes for live chat
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Professional or Enterprise Note: To use these metrics and a...
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Startup Best Practices: Help Your Customers Help Themselves
THE PROBLEM: As you’re starting out, customers are likely to ask the same basic questions about your product or service. THE SOLUTION: Provide customers an easy way to find answers quickly and the ...
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Setting the start of the week for reports and filters
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise In Explore, you can decide which day of the week should...
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Overview of the Zendesk Messaging dashboard
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Explore features a prebuilt dashboard displaying data about your Zendesk messaging tickets....
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Getting started with Zendesk Suite - Part 2: Adding team members
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Getting started with Zendesk Suite ...
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About the Zendesk trial tasks
The Zendesk trial tasks you can do depends on what Zendesk plan you have. If you have a Zendesk Support Professional trial account, follow the Zendesk Support link below. If you have a Zendesk Suit...