Eduardo Calvo

Question Why do I see the error message null contacts were found when I import data through CSV? Answer In most cases, your import file is not properly formatted. Make sure that the column headers ...

Introduction: Getting started with Zendesk Support Lesson 1: Ticket Basics Lesson 2: Viewing and Organizing Lesson 3: Solving Tickets Lesson 4: Self-Service Lesson 5: Business Rules Where to go...

What's my plan? Suite Enterprise or Enterprise Plus Support with Guide Enterprise You can add subsections (sections in sections) to your help center knowledge ...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Verified AI summary ◀▼ Create custom ticket...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Using your views, you can make ticket updates to m...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Articles in the series Introduction: Elements of a self-service channel Part 1: Planning your self-...

Question Until the target is due, why do tickets with SLA targets in business hours show a higher number of hours than what the metrics should have set? Can I have SLA targets displayed using busin...

Issue symptoms I am using Zendesk Chat Phase 3 or 4, and have the Chat mobile app installed on my phone. When I enter my email and password, get the error message: Could not sign in - Your login cr...

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Channels > Talk and emai...

This article lists the current and legacy Zendesk Support plans and includes information on how to view the features available for Zendesk Support plans. Zendesk plans prior to February 1, 2021 ar...