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Scheduled Maintenance Period - May - September 2025 | Migration of Workforce Management (WFM) Accounts
Zendesk will perform critical maintenance which will impact WFM product availability for accounts created before Febr... -
Service Incident - April 29, 2025 - Pod 17|Support - Performance issues on POD17
SUMMARY On April 29, 2025 from 10:20 UTC to 10:42 UTC, customers in Pod 17 experienced severe delays and performance ... -
Scheduled Maintenance - May 27, 2025 | Pod 29 | Support (Agent Workspace - Messaging) - Database Maintenance
Zendesk will perform critical maintenance which will impact performance for some customers using Support (Agent Works... -
Scheduled Maintenance - May 21-23, 2025 | Pod 29 - Messaging & Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 29 on May 21 - ... -
Scheduled Maintenance - May 29, 2025 | Pods 23 & 28 - Zendesk Messaging & Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 28 on M... -
Scheduled Maintenance - May 27-28, 2025 | Pods 23 & 19 - Zendesk Messaging and Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for notified customers on Pods 23 and 19 from... -
Scheduled Maintenance - June 3-6, 2025 | Pod 25 | Zendesk Messaging and Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 25 on June 3-6 ... -
Scheduled Maintenance - June 10-13, 2025 | Pod 20 | Zendesk Messaging and Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 20 on June 10-1... -
Scheduled Maintenance - June 17-20, 2025 | Pod 27 | Zendesk Messaging and Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for notified customers on Pod 27 on June 17-2... -
Scheduled Maintenance - June 4, 2025 | Pods 19, 20, 23, 25 - Explore minor upgrades
Zendesk will perform critical maintenance which will impact performance for some Explore customers for one (1) day on... -
Scheduled Maintenance - July 8-9, 2025 | Pod 15 | Zendesk Messaging and Sunshine Conversations
Zendesk will perform critical maintenance which will impact performance for some customers on Pod 15 on July 8-9 2025... -
Service Incident - February 9, 2024 - Support | Pod 13 - Missing SLA Badges
SUMMARY From 2024-02-09 20:32 UTC to 2024-02-09 22:29 UTC, Support customers on Pod 13 experienced an issue which res... -
Service Incident - May 16, 2024 - Sunshine Conversations - Potential delays or 5XX errors in SunCo API and Messaging
SUMMARY On May 16, 2024 from 04:12 UTC to 04:20 UTC, Sunshine Conversation customers may have experienced increased l... -
Scheduled Maintenance - May~September, 2024 | Multiple Pods - Sunshine Conversations, Support (Agent Workspace - Messaging)
Zendesk will perform scheduled database maintenance in the Sunshine Conversations service on all pods between May 30 ... -
Service Incident - May 27, 2024 - Support | All Pods - Delayed Email Notifications
SUMMARY May 27, 2024 05:18 PM UTC | May 27, 2024 10:18 AM PT Between 12:00 and 16:55 UTC on May 27, 2024, Gmail cust... -
Scheduled Maintenance - June 25 ~ September 2, 2024 | All Pods | All Products - Database upgrade
Zendesk will perform scheduled database maintenance between June 25 and September 2, 2024 as part of a critical versi... -
Service Incident - June 6, 2024 - Support | All Pods - Errors displayed when loading Messaging tickets
Summary On June 5, 2024 from 22:03 UTC to 22:40 UTC, Zendesk Support (Agent Workspace and Omnichannel) customers may ... -
Service Incident - June 11, 2024 - Support | Pod 28 - Issues creating or updating tickets
SUMMARY On June 11, 2024 from 18:00 UTC to 18:07 UTC, some customers on Pod 28 experienced issues creating or updatin... -
Service Incident - June 12, 2024 - Support | All Pods - Login “Access denied” errors
SUMMARY June 12, 2024 03:15 PM UTC | June 12, 2024 07:15 AM PTFrom June 12, 2024, 11:55 UTC to 12:21 UTC, a subset o... -
Service Incident - June 13, 2024 - Support | Multiple Pods - "Messages not found" Error code A_xxx in Agent Workspace
SUMMARY In June 2024, particularly on the 13th and 25th and a few days in July, a number of issues arose within Zend... -
Service Incident - June 13, 2024 - Explore | Pods 17, 18, 28, 29 - Errors with Explore Dashboards
SUMMARY On June 13, 2024 from 13:30 UTC to 13:55 UTC, Explore customers in Pods 17, 18, 28, 29 experienced dashboards... -
Service Incident - June 25, 2024 - Support | Multiple Pods - Messages not found" Error code A_xxx in Agent Workspace
SUMMARY In June 2024, particularly on the 13th and 25th and a few days in July, a number of issues arose within Zend... -
Service Incident - July 2, 2024 - Guide | All Pods - Errors accessing articles
SUMMARY On July 01, 2024 from 21:00 UTC to July 02, 2024 02:01 UTC, Zendesk Guide customers experienced errors when... -
Service Incident - July 2, 2024 - Chat & Messaging in Agent Workspace | Pod 17 & 18 - Issues using the "Accept Chat" button
SUMMARY On July 02, 2024 from 08:10 UTC to 16:30 UTC, customers across Pods 17 and 18 encountered an issue where the... -
Service Incident - July 2, 2024 - Chat & Messaging in Agent Workspace | All Pods - “Couldn’t connect to the server” error and assignment issues
SUMMARY On July 02, 2024 from 01:44 UTC to 16:30 UTC, customers on multiple pods experienced a ‘Couldn’t connect to... -
Service Incident - July 2, 2024 - Sunshine Conversations | Pod 13 - Answer Bot degradation
SUMMARY On July 2nd, 2024, between 18:20 and 18:44 UTC, our Sunshine Conversations service experienced high latency d... -
Service Incident - July 3, 2024 - Sell | All Pods - Sell loading blank in Chrome
SUMMARY On July 03, 2024 from 09:13 UTC to 14:00 UTC, Sell customers using Chrome experienced Sell intermittently loa... -
Service Incident - July 5, 2024 - Talk | All Pods - Errors Retrieving Call Recordings
Summary On July 5, 2024 from 10:54 UTC to 13:36 UTC, we experienced an issue that temporarily prevented some of our T... -
Service Incident - July 8, 2024 - Zendesk Community | Unwanted content in the Zendesk Community
SUMMARY During the month of July, our Z2 Help Center community experienced an increase in unwanted content. These pos... -
Service Incident - July 9, 2024 - Guide | All Pods - Saved updates publishing issues
SUMMARY On July 9, 2024, at 11:40 AM (UTC), we implemented a new change to our article editing system. This change i...