Zendesk will perform scheduled database maintenance in the Sunshine Conversations service on all pods between May 30 to September 17, 2024, during the times listed below. No impact is expected during these maintenance windows.
Product: Sunshine Conversations, Support (Agent Workspace - Messaging only)
| Date | Pod | Start Time | End Time |
| Thursday, May 30, 2024 | 13 |
20:00 UTC / 13:00 PDT |
05:00 UTC (May 31) / 22:00 PDT |
| Tuesday, June 04, 2024 | 13 |
23:00 UTC / 16:00 PDT |
11:00 UTC (June 05) / 04:00 PDT (June 05) |
| Wednesday, June 05, 2024 | 13 |
23:00 UTC / 16:00 PDT |
11:00 UTC (June 06) / 04:00 PDT (June 06) |
| Thursday, June 06, 2024 |
13 20 |
23:00 UTC / 16:00 PDT |
11:00 UTC (June 07) / 04:00 PDT (June 07) |
| Monday, June 10, 2024 | 20 |
22:00 UTC / 15:00 PDT |
10:00 UTC (June 11) / 03:00 PDT (June 11) |
| Tuesday, June 11, 2024 | 20 |
22:00 UTC / 15:00 PDT |
10:00 UTC (June 12) / 03:00 PDT (June 12) |
| Wednesday, June 12, 2024 | 20 |
22:00 UTC / 15:00 PDT |
10:00 UTC (June 13) / 03:00 PDT (June 13) |
| Friday, June 14, 2024 | 27 |
00:00 UTC / 17:00 PDT (June 13) |
12:00 UTC / 05:00 PDT |
| Tuesday, June 18, 2024 | 27 |
00:00 UTC / 17:00 PDT (June 17) |
12:00 UTC / 05:00 PDT |
| Wednesday, June 19, 2024 | 27 |
00:00 UTC / 17:00 PDT (June 18) |
12:00 UTC / 05:00 PDT |
| Thursday, June 20, 2024 | 27 |
00:00 UTC / 17:00 PDT (June 19) |
12:00 UTC / 05:00 PDT |
| Thursday, June 20, 2024 | 28 |
20:00 UTC / 13:00 PDT |
08:00 UTC (June 21) / 01:00 PDT (June 21) / |
| Monday, June 25, 2024 | 28 |
20:00 UTC / 13:00 PDT |
08:00 UTC (June 26) / 01:00 PDT (June 26) |
| Wednesday, June 26, 2024 | 28 |
20:00 UTC / 13:00 PDT |
08:00 UTC (June 27) / 01:00 PDT (June 27) |
| Thursday, June 27, 2024 |
28 |
20:00 UTC / 13:00 PDT |
08:00 UTC (June 28) / 01:00 PDT (June 28) |
|
Wednesday, August 14, 2024 |
27 |
00:00 UTC / |
12:00 UTC / |
|
Thursday, August 15, 2024 |
27 |
00:00 UTC / |
12:00 UTC / |
|
Monday, August 19, 2024 |
25 |
13:00 UTC / |
23:00 UTC / |
|
Tuesday, August 20, 2024 |
25 |
13:00 UTC / |
23:00 UTC / |
|
Wednesday, August 21, 2024 |
25 |
13:00 UTC / |
23:00 UTC / |
|
Monday, August 27, 2024 |
17 |
21:00 UTC / |
07:00 UTC (August 22) / |
|
Tuesday, August 27, 2024 |
17 |
21:00 UTC / |
07:00 UTC (August 28) / |
|
Wednesday, August 28, 2024 |
17 |
21:00 UTC / |
07:00 UTC (August 29) / |
|
Wednesday, September 11, 2024 |
All |
00:00 UTC / |
12:00 UTC / |
|
Thursday, September 12, 2024 |
All |
00:00 UTC / |
12:00 UTC / |
|
Friday, September 13, 2024 |
All |
00:00 UTC / |
12:00 UTC / |
|
Saturday, September 14, 2024 |
All |
00:00 UTC / |
12:00 UTC / |
|
Tuesday, September 17, 2024 |
All |
00:00 UTC / |
12:00 UTC / |
Expected behavior:
The maintenance process should not impact customers using Sunshine Conversations and Agent Workspace Messaging, and no messages will be delayed or lost during this time.
What do customers have to do?
Customers are not required to take any action during these maintenance windows. Messages sent through Sunshine Conversations will continue to flow as usual, ensuring a seamless messaging experience for you.
What if something unexpected happens during a maintenance window?
Zendesk teams have thoroughly tested the tasks we need to perform on each pod to ensure our customers feel no impact. Due to the size of this maintenance program, we are notifying customers out of an abundance of caution. Our teams will closely monitor all of our related services during this time. If an unexpected event occurs during our work, our teams will swiftly work to resolve any issues encountered. If customers notice any of the following issues, please contact our Support team:
- High latency/delays in Sunshine Conversations and Agent Workspace Messaging
- HTTP 500 errors appearing in the product or browser console
- Message duplication in conversations
Why we're doing this:
The Zendesk SunCo team is performing this work to shard our datastore for increased stability and scalability (storage capacity and general performance improvements). Sharding is a type of database partitioning that separates large databases into smaller, faster, more easily managed parts called “shards”.
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