Account settings of the ticketing system
Articles that guide admins accessing the account settings of Support such as the profile page to update email address, name, language, signatures, and others. Content about the basics of the ticketing system.
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Where is the data export option?
Question I want to export ticket data from my account, but I can't find the option in Admin Center. Where can I find ... -
How can I add a hyperlink or image to my signature?
Question How can I add a hyperlink or image to my signature? Answer Use Markdown formatting to add images and hyperli... -
Is there a dark mode for Zendesk Support?
Question Is there a dark mode for Zendesk Support? Answer Yes. To enable dark mode for your account, follow this arti... -
Troubleshooting agent collision in Play mode
What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus Support Professi... -
Error message: "Failed to update customer settings"
Issue symptoms I am receiving the error Failed to update customer settings after adding a new email in the allowlist ... -
Can I use my old subdomain for my new account?
Question Can I use my old subdomain for my new account? I created multiple trials for my business and would like to u... -
Is it possible to add a locally saved image to my agent signature?
Question Can I use an image saved locally on my computer in my agent signature? Answer No, it is not possible to use ... -
Why can't I create customer lists?
Question I read this article: Creating and using customer lists, but I cannot locate this feature within my account. ... -
I cannot apply macros, or this error appears: No plain text comment available
Issue symptom I use macros in the Zendesk Support mobile app on iOS or Android. My macros do not show in the Message ... -
I am trying to sign in on the mobile app and it is asking for my domain
Issue symptoms I tried to log in on the mobile app, but it asks me for my sign-in, and I don't know where to find it.... -
How do I remove the Zendesk logo?
Question How do I remove the Zendesk logo? Can this branding be removed? Answer Note: The ability to remove brandin... -
Why do I see Get started in my Support account home page?
Question Why do I see the Get started option in my Zendesk Support account home page? Answer In Support, when you’ve ... -
Can I have multiple agent signatures?
Question I want a signature for each language supported by my team. Can I have multiple agent signatures? Answer The ... -
How can I change the language in Support for my agents?
Question How can I change the language in Zendesk Support for my agents? Does this change affect other agents in my a... -
Where can I use Markdown and HTML in Zendesk Support?
Question Where can I use Markdown and HTML in Zendesk Support? Answer You can use Markdown in the places listed below... -
How do I change my account name in Zendesk Support?
Question Where can I change the account name in Support? Answer Amend the name that appears in Zendesk by using th... -
What is the third party system option in a ticket sharing setup?
Question When I click Add sharing invite in my ticket sharing settings, what is the third party system option and how... -
Can I use an agent's email address to receive tickets?
Question Can I set up Zendesk so emails sent to one of my agents are automatically converted to a ticket? Answer This... -
When I try to update my email address the option is grayed out
Issue symptoms I can’t change the email address from my profile page. The option Edit email is grayed out. Resolution... -
Which interface is my account using?
Question I'm not sure which interface my Zendesk account is on. How can I easily find out if my account is on the Zen... -
Why aren't my keyboard shortcuts working?
Question I have keyboard shortcuts enabled for my account, but they aren't working properly. Why? Answer Any third-p... -
Agent's statuses are changing to online when enabling omnichannel routing
Issue symptoms After I turned on omnichannel routing with unified agent status, all agent's statuses are changed to o... -
The option to enable side conversations is missing in my account
Issue symptoms I want to enable the side conversations feature, and don't see the option to activate it in Admin Cent... -
Why is the intent unavailable when I enable intelligent triage?
Question My account fulfills the requirements for intelligent triage. Why is the intent unavailable when I enable int... -
How does Zendesk account for daylight saving time?
Question How does Zendesk account for daylight saving time? Answer If applicable to your timezone, your schedules are... -
Why didn’t intelligent triage add predictions to a ticket?
Question I turned on intelligent triage, but the intent, language, and sentiment predictions are missing from some ti... -
Can I deactivate the Zendesk Agent Workspace on my trial account?
Question I recently created a new trial account, can I deactivate the Zendesk Agent Workspace? Answer No, the Zendes... -
Can I use an automation to fire 24 hours after the date set up in a date field?
Question Can I set an automation to fire 24 hours after the date set up in a custom date ticket field? Answer No, the... -
Where can I use placeholders?
Question Where is it possible to use placeholders? Answer Placeholders are containers that hold dynamically generated... -
How do I update the primary email address of a user?
Question I want to update the primary email address of a user but, when I do, it reverts to the email address that is...