Can I use an automation to fire 24 hours after the date set up in a date field?

Question

Can I set an automation to fire 24 hours after the date set up in a custom date ticket field?

Answer

No, the conditions Is within the previous and Is within the next take an integer number of days, which translates into multiples of 24 hours. The automation looks back or forward 24 hours to see if the ticket’s custom date field is in that window, but it won't wait exactly 24 hours to act.

Automations use UTC timestamps for custom date field conditions. They don't use the account's local time zone, so it may seem that automations fire several hours early or late, depending on how far the account is from UTC.

For more information, see this article: When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?