Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Planning agent staffing for Zendesk Suite
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus When first launching your Zendesk, it’s important to take into account your diffe...
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About the standard ticket triggers
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise To help you get started with triggers, Zendesk Supp...
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Using the Chat dashboard with the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Because the Zendesk Agent Workspace provides unifie...
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Using result metric calculations
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Result metric calculations enable you to add a further c...
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Backdating deals
What's my plan? If you need to back date a deal (for example, you forgot to update a deal on the date that it was won), you can do so by editing the deal details after the deal has been moved to th...
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Changing your Zendesk Chat account owner
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live chat and messaging Team, Professional, or Enterprise This article is for cu...
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Adding multiple conditional expressions with SWITCH
What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise Use the SWITCH function in your formulas to create severa...
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Resetting user passwords
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Administrators can reset a user's password by send...
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Assigning leads and contacts to a company
What's my plan? In Sell, you can create contacts that are either categorized as a person or a company. When you create a person contact, you’re not required to also add a company name. For example,...
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Working with the Zendesk Sell app in Support
What's my plan? You must have Sell and Support to use this integration. If you have installed the Zendesk Sell app in Support, you can view the contact information for Zendesk Sell leads and c...