
Eduardo Calvo
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Articles
Recent activity by Eduardo Calvo-
Migrating from live chat to messaging
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Zendesk's own messaging functionality allows you to...
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Configuring the context panel in the Zendesk Agent Workspace
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise Location: Admin Center > Workspaces > Agent tools...
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Providing identity verification for Sell Voice
What's my plan? To comply with local regulations, you must provide specific documents that verify your identity (as an individual or as a business), and confirm that your residence corresponds wi...
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Changing the owner of a lead or contact
What's my plan? Each lead and contact in Sell can be assigned an owner. Usually, this is the person that is the primary contact for the person and business opportunity. By default, the person creat...
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Adding and removing email messages from lead, contact, and deal cards
What's my plan? You can add and remove email messages from Lead, Contact, and Deal cards, as well as from the Communications center, and you can also share email conversations with your team. If ...
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Calling and logging calls with the iOS Sell app
What's my plan? The Sell mobile app for iOS enables you to manage your leads, contacts, and deals on the go. Sell Voice Integration is available on all plans, and every account comes with an allo...
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Configuring data sync from Salesforce to Zendesk
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise The Zendesk for Salesforce integration provides on...
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Verifying your owner account email address
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise When you open a new Zendesk owner account, it's imp...
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Recipe: Setting up Zendesk Support for gaming
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support Team, Professional, or Enterprise At Zendesk we have a lot of customers who use Zende...
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HIPAA considerations when using Zendesk Explore
What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explore Light, Professional, or Enterprise The Health Insurance Portability and ...