Eduardo Calvo

Question I have multiple brands in my account, can I only apply SSO for users in one brand and only use Zendesk authentication for the other brands? Answer No, SSO is applied to the entirety of the...

These instructions are for those that have been approved into the Zendesk for Startups Program. If you are interested in applying, please visit here to get started today! Welcome to the Zendesk for...

Question Can a lead or contact have two or more email addresses on their contact card? Answer Yes, this is achieved by creating a custom field and setting the field type to Email. By creating this ...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise This Explore recipe shows you how to find the number of u...

Question When managing multiple brands in Admin Center, why does "Agent" appear next to one of my brands?" Answer This indicates which brand is enabled as the agent brand. The agent brand is the br...

Question What are the different credits available for Reach? Answer When an admin adds Reach to your subscription, each user is provided a specific allotment of credits depending on your plan level...

Question How do I schedule emails to send at regular intervals? Answer Sending an automated email and keeping your Sell account updated with your lead's responses can be achieved through a variety ...

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Support with Explore Professional or Enterprise A heatmap is a great way to see activity at different tim...

Question The ability to log a visit on the Sell mobile app is unavailable. Why is the Log a visit button greyed out? Answer The ability to log a visit is available on the Sell mobile app if the fun...

Issue symptoms My dashboard bookmark is applying to all tabs and causing my reports to show incorrect or no data. How can I apply the filter only once?  Resolution steps When applying a data or tim...