Ticket reporting recipes
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Explore recipe: Finding how many users submit tickets each month
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Explore recipe: Ticket creation heatmap
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Explore recipe: Displaying tickets with a higher than average first reply time
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Explore recipe: Tickets by agent by channel
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Explore recipe: Solved tickets this year compared to last year
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Explore recipe: How many tickets has a user submitted?
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Explore recipe: Reporting on solved zero-touch tickets
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Explore recipe: Change color of % one-touch tickets when it reaches a certain value
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Explore recipe: Viewing Stella Connect Star Ratings as positive and negative CSAT scores
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Explore recipe: Count of tickets for a custom ticket field value
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Explore recipe: Combining zero agent replies into the one reply bracket
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Explore recipe: Backlog tickets by month
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Explore recipe: Percentage satisfaction score based on agent replies
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Explore recipe: Filtering for follow-up tickets
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Explore recipe: Getting resolution times (first reply, first resolution, and full resolution) based on tags
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Explore recipe: Analyzing skills-based activity
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Explore recipe: Week over week SLA percentage change
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Explore recipe: Ticket assigns per day
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Explore recipe: Unsolved tickets by group
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Explore recipe: Creating advanced groups
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Explore recipe: How to report on first reply time in Zendesk
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Explore recipe: Determining satisfaction scores for your agents
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Explore recipe: How your agents interact with customers and each other
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Explore recipe: Displaying users with no ticket requests
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Explore recipe: Solved ticket trends by assignee
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Explore recipe: Comparing today's ticket volume to yesterday's
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Explore recipe: Average ticket resolution time without pending or on-hold time
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Explore recipe: Reporting on internal tickets
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Explore recipe: Reporting on the duration of fields
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Explore recipe: Measuring the number of incidents by problem
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