Turning on quick answers for Agent Workspace

What's my plan?

Add-on

Copilot

You must have the Copilot add-on to use the features described in this article.

Quick answers for Agent Workspace, which is part of agent copilot, provides AI-generated answers to searches within the knowledge section of the context panel.

Support admins can activate quick answers in Admin Center. By default, this feature is turned on.

Related articles:

• Using quick answers for generative search in tickets
• About generative AI features in Zendesk

To activate quick answers for Agent Workspace

1. In Admin Center, click Workspaces in the sidebar, then select Agent tools > Context panel.

   The configuration settings for the context panel appear.

2. In the Knowledge section, under the Quick answers header, select Show a quick answer before search results to activate generative search in Knowledge in the context panel.

   

3. Click Save.