Accessing Zendesk WFM

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Workforce Management (WFM) or Workforce Engagement Management (WEM)

Admins and team members with permission can access the Zendesk Workforce management (WFM) web app from Zendesk.

You can access the WFM web app from the product tray or the WFM time tracker.

To access the WFM web app

• In Zendesk, click the Zendesk Products icon () in the top bar, then select Workforce management.

  

• Alternatively, click the WFM time tracker icon () in the top bar of Zendesk Support, then select Open workforce management.