Voicemail EAP: Setting up and using voicemail in Sell Voice

What's my plan?

Voicemail is currently available only through the Voicemail EAP. Sign up for the EAP or contact Zendesk Customer Support.

With Sell Voice, you can set up a voicemail greeting to play when you can't take a call from a customer. Use the unique phone number assigned to you, as you cannot share the same number with another agent.

You need to enable Sell Voice before you set up your voicemail.

This article covers the following topics:

• Setting up your voicemail
• Alerting you when you have a voicemail

Setting up your voicemail

To use voicemail in Sell, you need to specify what Sell should do when you are not available, and also the voicemail greeting that will play.

To set up voicemail

1. On the Sell sidebar, click the Settings () icon, then select Communication Channels > Voice and Text.
2. On the General tab, scroll down to the Inbound calls section.
3. For the When you're not available setting, click Forward to voicemail.
4. For the Greeting setting, click Default greeting.

   You can listen to the greeting by clicking the play button below the greeting.

5. If you want to upload your own custom greeting, contact Zendesk Customer Support.
   Each greeting must be in *.MP3 format (not M4A) and no larger than 5MB. Zendesk Customer Support can process and upload your audio file. When the upload is complete, each user can select the desired voicemail recording from the dropdown menu.

Receiving voicemail alerts

If you have a voicemail from a customer, you'll receive an alert in your notification center ().