What are the options for displaying and customizing the Web Widget (Classic)?

Question

How do I customize the Web Widget (Classic)?

Answer

If you're looking to take your widget to the next level, check out the resources below. Some of the features described in these articles are available to everyone, while others require a higher plan level, or custom code.

Appearance and other customizations

• How do I customize the look and feel of my Web Widget (Classic)?
• Configuring components in the Web Widget (Classic)
• Advanced customization of the Web Widget (Classic)
• Using custom ticket fields and ticket forms with the Web Widget (Classic)
• Adding Web Widget (Classic) to multiple brands

Live chat and Talk channels in the Web Widget (Classic)

• Setting up Zendesk Chat in the Web Widget (Classic)
• Configuring Zendesk Talk settings for Web Widget (Classic)

Offering Self-Service in the Web Widget (Classic)

• About Contextual Help for the Web Widget (Classic)
• Enabling article recommendations in Web Widget (Classic)

Note: If you are using the newer Web Widget instead of Web Widget (Classic), you also can add a privacy notice or legal notice message to the widget. For more information, see the article: Notifying end users of legal terms in Zendesk's web-based widgets.