Help with Web Widget
Questions about the Web Widget (Classic), how to change components of the widget, how to solve common issues, and others.
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Which Zendesk widget do I have with my account and website?
Question Does my account use the Chat widget or the Web Widget? What is the difference between the Chat widget and th... -
How can I automatically translate the department drop-down in the Web Widget pre-chat form?
Question Now that my pre-chat form is activated, how can I automatically translate the department and drop-down value... -
How do I customize the look and feel of my Web Widget (Classic)?
Question How do I customize the color, location, size, shape, text, features and more of my Web Widget (Classic)? I w... -
How can I customize the widget to automatically open when the page loads?
Question My customers often avoid the widget button and I would like to have the widget window automatically open whe... -
How do I change the shape and size of the Chat Web Widget (Classic)?
Question How do I change the shape and size of the Web Widget (Classic) when it appears on my website? Answer At thi... -
How do I re-position the Web Widget, Web Widget (Classic) or Chat widget on my website?
Question How do I move where the Web Widget, Web Widget (Classic), or Chat widget appears on my website? Answer Tip... -
How do I change the text on the widget button on my website?
Question How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes t... -
What are the options for displaying and customizing the Web Widget (Classic)?
Question How do I customize the Web Widget (Classic)? Answer If you're looking to take your widget to the next level... -
How can I find the widget code on my website?
Question How do I find the widget code embedded in my website? Answer To find the widget's code on your website: Ste... -
What language do my customers see the widget in on my website?
Question How does the widget decide what language to show my customers when they load my website? Can I manually set ... -
How do I prefill the user contact form in the widget?
Question When customers are signed in on my website, I want the widget to identify and prefill the user's name and em... -
How do I remove our phone number from the Web Widget (Classic)?
Question Our widget shows our support number and we do not want it shown. How can I prevent it from being displayed? ... -
When searching within the Web Widget (Classic), why do results return articles in another language?
Question When I search articles in the Web Widget (Classic), I see results in a different language. For example, the... -
Can I decide when the Web Widget (Classic) is visible on the page?
Question Can I decide when the Web Widget (Classic) is visible on the page? Answer You can use the zIndex setting t... -
How do I show the Web Widget (Classic) on click?
Question How do I show the Web Widget (Classic) on click? Answer You can use Web Widget (Classic) Javascript API for ... -
Web Widget (Classic) error: There was an error processing your request. Please try again later
Issue symptoms When my customers try to submit a ticket through the Web Widget (Classic), they receive the below mess... -
What is the difference between the contact form and the offline form?
Question What is the difference between the contact form and the offline form? Answer The contact form and the offlin... -
The Zendesk Widget is slowing down my website speed and load time
Issue symptoms I've noticed that the page speed and loading time of my website dropped and slowed down after adding t... -
How do I make top articles automatically show when a visitor opens the Web Widget (Classic)?
Question How do I make my Web Widget (Classic) show top suggested articles when a visitor opens the widget, before th... -
Why doesn't my Web Widget (Classic) appear on pages outside my Help Center?
Question My Web Widget (Classic) is not showing on any page other than my Help Center. This only happens if I have th... -
How can I enable or disable certain Web Widget (Classic) components on different pages of my site?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code... -
How can I combine Web Widget (Classic) API workflows?
Question I want to modify the native behavior of the Web Widget (Classic) using Javascript APIs. I read through the H... -
Can I create a direct link to a live chat popout window instead of using the widget?
Question I don't want to use the chat widget on my website but I do want to provide my customers with a live chat opt... -
Web Widget (Classic) Performance FAQs
We are constantly looking for ways to optimize the performance of the Web Widget (Classic), so that you can offer th... -
Using z-index in the Web Widget (Classic)
Overview Zendesk Web Widget (Classic) comes with many settings and customization options. Sometimes you will need to ... -
How do I change or set the language in the widget on my website?
Question How do I manually set the language of my Web Widget (Classic)? Answer The widget language is set automatical... -
Why don't I have the option to add custom ticket fields to the Web Widget (Classic)?
Question Why don't I have the option to add custom ticket fields to the Web Widget (Classic)? Answer You need to crea... -
How do I change the color of the Web Widget (Classic)?
Question How do I change the color of the Web Widget (Classic)? Answer Go to Admin Center, navigate to Channel > C... -
Why isn't my Web Widget (Classic) appearing in the help center?
Question Why isn't my Web Widget (Classic) appearing in the help center, despite enabling the Add to help center sett... -
Why does the Web Widget (Classic) display no results when attempting to search?
Issue symptoms When attempting to search the help center for information through the Web Widget (Classic), the widget...