What are the differences between Instant Search, Article Suggestion, and Help Center search?

Question

In the Help Center there are 3 types of search:

• Native Help Center search
• Help Center instant search
• Article suggestion search

What are the differences between each search type?

Answer

There are several differences in how the help center search methods work. For more information about the search methods, see the article: Understanding the help center search methods.

Native Help Center search

• Does not use partial word search
• Searches through titles, labels, and content
  

Instant Search

• Uses a partial word search
• Only returns results based on article titles
  

For more information about disabling this feature by removing it from your theme, see the article: Add Instant Search (autocomplete search) results to your custom Help Center theme.

Article Suggestion search

• Shown on the submit a request form when end users fill out the subject field in the Help Center ticket form
• Searches through titles, labels, and content
• Uses a relevance score to order suggested articles
  

For more information about disabling this feature, see the article: How can I remove "Suggested Articles" from the ticket submission form?