Scheduled Maintenance - October 21 & 22, 2024 | All Pods - Sell Database upgrade

Zendesk will perform critical maintenance which will impact performance for customers using Sell across all Pods on 21st and 22nd of October, 2024 during the times listed below.

Affected products: Sell

Important: Sell customers using any kind of email or core functionality will be impacted, based on the following maintenance dates and timings below.

Customers Affected: All Email, Sales and Core Functionality will experience a brief service disruption of up to 4 minutes at some time within the maintenance window.

Date	POD	Start Time	End Time
Mon - October 21, 2024	All Pods	08:00 UTC / 01:00 PDT	11:00 UTC / 04:00 PDT
Tue - October 22, 2024	All Pods	08:00 UTC / 01:00 PDT	11:00 UTC / 04:00 PDT

Expected behavior:

The Communication Centre in Sell will not load and every Sell customer's interaction with anything related to the functionality the email of will be impacted, such as receiving/sending emails which can take longer or not happen at all. Other features that might be disturbed are: notifications, data export and import, file upload and sales pipelines automations. More information on general Sell resources and core functionality can be found here.

This timeframe was chosen so we can better track any possible issues arising from this activity, as the influx of emails during the week is more straightforward to monitor.

Why we're doing this: 

The Zendesk Database team is upgrading databases for increased reliability and performance.