Scheduled Maintenance - November 14, 2024 | All Pods - Twitter integrations

Zendesk will perform critical maintenance which will impact performance for customers using Zendesk Twitter integrations on all Pods on Thursday, November 14, 2024, during the times listed below.

Affected products: Twitter integration and Sunshine Conversations Twitter DM channel

Important: Only customers with the aforementioned Twitter integrations enabled will be impacted.

Customers Affected: Zendesk Twitter customers across all Pods will experience a service disruption of at least 2 hours at some time within the 8-hour maintenance window.

Date	Pod	Start Time	End Time
November 14, 2024	All	21:00 UTC / 13:00 PST	05:00 UTC (Nov 15) / 21:00 PST

Expected behavior

The following features will be unavailable during the maintenance window:

• Twitter Direct Messages 
• Twitter Posts and Comments
• Admins cannot add or manage existing Twitter Accounts.
• Trigger configured with Twitter Target action will not post messages to Twitter.

Comments, posts and direct messages from Twitter will not be received during the maintenance period, nor will admins be able to update or add Twitter accounts in Zendesk.

Once the maintenance window is finished, Zendesk will fetch all posts and messages during the maintenance window and bring them into the accounts.

The lowest traffic window for customers has been chosen for this exercise and cannot be changed or specified. We appreciate your understanding.

Why we're doing this: The Zendesk Integrations team is making changes to improve security for the Twitter integration.