SUMMARY
June 06, 2025 12:15 PM UTC | June 06, 2025 05:15 AM PT
We are pleased to inform you that the latency response issue with uGPT has been resolved. We appreciate your patience as our engineers worked to fix this issue.
June 05, 2025 09:41 AM UTC | June 05, 2025 02:41 AM PT
We are pleased to report that the response levels of AI agents have returned to normal, and our team is closely monitoring the situation. We appreciate your patience while we address this issue, and we will provide a final update upon its resolution.
June 04, 2025 02:22 PM UTC | June 04, 2025 07:22 AM PT
Our engineers have identified that the latency issue with uGPT is only affecting 15% of conversations. Nevertheless, they are working proactively to mitigate this at the soonest time. We appreciate your patience on this issue and we will provide updates as they become available.
June 04, 2025 12:44 PM UTC | June 04, 2025 05:44 AM PT
We have received reports of customers experiencing slow response times in AI Agents. Our engineers are actively investigating this issue and working on a mitigation. We apologize for this inconvenience and will provide updates as it becomes available.
POST-MORTEM
TBD
FOR MORE INFORMATION
For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.
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