How to manage phone numbers in Talk
Zendesk Talk lines, common issues, and errors, necessary documentation, line regulations, number formats, using external phone numbers, toll-free numbers, and others.
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How do I set up call routing in Talk?
Question How do I set up the routing for customers that call my Talk phone number? Answer Once you added a phone numb... -
How do I set up an IVR?
Question How do I set up an IVR or phone tree in Zendesk Talk to allow customers to route themselves with number sele... -
Can I build a CTI integration for Zendesk?
Question Can I build a CTI integration for Zendesk? Answer Yes, CTI (Computer Telephony Integration) integrations off... -
How can I recover a Talk number?
Question My Talk number was deleted from my account, can I recover it? Answer Yes, contact Zendesk Customer Support ... -
Why can't I add a Talk phone number from my country?
Question How can I add a phone number from a particular country in Talk if it is not on the available list of countri... -
Can I forward calls from my current toll-free number to my Talk toll-free number?
Question I'm trying to port my current toll-free number to Zendesk Talk and want to forward calls while the port is b... -
Which codec does Zendesk Talk use?
Question Which codec does Talk use? Answer Talk uses the G.711 codec (PCMU). Each concurrent call requires approximat... -
What are the accepted phone number formats for Talk?
Question How can I add a user's phone number in Zendesk? Can extensions be added for direct lines? Answer Talk's phon... -
How to change the external number for one of my brands?
Question Can I change the external number associated with a specific brand? Answer Yes, natively Zendesk Talk associa... -
I am unable to add business documents or purchase national numbers
Issue symptoms I am not able to upload business verification documents, or add a national phone number to my account.... -
Can I use my own company's phone number for Talk or Sell?
Question Can I transfer my own phone number over to use it with Zendesk Talk or Zendesk Sell? Answer Yes, you can por... -
Why does the country code default to +1 when I add a number to a user profile?
Question Why is my country code defaulting to +1 when I add a number to a user profile? Answer The Support interface ... -
Does Zendesk Talk have any restrictions on calling numbers in China?
Question Is it possible to make outbound calls to Mainland China using Zendesk Talk? Answer It is not possible to cal... -
Can my customers give a satisfaction rating through Zendesk Talk?
Question Is it possible for customers to provide a satisfaction rating through Zendesk Talk? Answer No, it is not pos... -
Can I turn off inbound calls?
Question Can I switch off inbound calls and only have my agents making outbound calls? Answer No, Zendesk doesn't off... -
Can I disable automatic ticket creation for calls?
Question Can I disable automatic ticket creation for calls in Talk? Answer It isn't possible to disable automatic tic... -
How can I upload documents for my Japanese phone number?
Question How can I upload documents for my Japanese phone number? Answer With Talk, certain phone numbers have specif... -
How do I prevent calls to my end users from displaying as spam?
Question How do I prevent calls to my customers from displaying as spam? Answer In a bid to crack down on fraud, carr... -
Can I use my VoIP phone hardware with Zendesk Talk?
Question I currently have VoIP phone hardware that I'd like to use with Zendesk Talk. Is this possible? Answer Using ... -
Does Zendesk Talk support CNAM?
Question On outbound calls, is it possible for my Talk number from the United States to display a business name, inst... -
Workflow: How to set up Talk phone number as an information line only
Learn to set up your Talk phone number as an information line only, where only the voicemail message plays and calls ... -
Why is there a delay in voicemail ticket creation?
Question Why I am seeing a delay in the creation of voicemail tickets in my account? Answer When the Transcribe voice... -
How do I add a voicemail and greetings in Talk?
Question How do I set up voicemail and greetings in Zendesk Talk? Answer Prerequisites To follow the steps in this ar... -
How do I set up call routing with third party software?
Question How do I set up call routing with third-party software? Answer To set up Talk with third-party software, you... -
Does Zendesk offer 1-800 numbers for Talk?
Question I want to purchase a 1-800 US toll-free number for Talk. When I choose the number prefix, I see the message:... -
How can I choose between call forwarding and number porting in Talk?
Question When I want to use an existing phone number in Talk, there are two options: Call forwarding and number porti... -
Does Zendesk function as an Automatic Telephone Dialing System (ATDS)?
Question Is Zendesk an Automatic Telephone Dialing System (ATDS)? Answer No, Zendesk does not function as an Automati... -
Why does the caller ID from a forwarded call differ from the phone number of the caller?
Question When an end user calls an external phone number, the call is forwarded to the phone number in Zendesk Talk. ...