The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, or any other response that's part of a typical community discussion. Note: Don't confuse topics with articles. In the community, topics are top-level containers for posts.

You can use search or you can browse the topics and posts using views and filters. See Getting around the community.

We created a few common topics as placeholders to help you get started. You can delete the topics and add your own. To learn how, see Managing community topics.

Each user in your community has a Help Center profile (Guide Professional and Enterprise), so your community members can get to know one another better. Profiles contain relevant information about the community member, along with their activities and contributions.

You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different types of users (for example, end users and API developers), you might add a topic or topics for each type of user.

A General Discussion topic is a place for users to discuss issues that don't quite fit in the other topics. You could monitor this topic for emerging issues that might need their own topics.

To create your own topics, see Adding community discussion topics.

You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can review feature requests and provide feedback.