Updating knowledge base articles in bulk

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Suite

Team, Growth, Professional, Enterprise, or Enterprise Plus

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Guide Professional or Enterprise

Location: Knowledge admin > Manage articles () > select articles > bulk actions menu

From an articles list, you can update one or more articles at once using the bulk actions options. For example, you can publish a batch of articles at once or add a labels to several articles.

You can make the following updates using bulk actions:

• Open or close an article for comments
• Archive or restore articles
• Delete articles
  Note: To bulk delete media, see the procedure for deleting media in Working with images in the media library
• Change author
• (Not available on Suite Team) Change user permissions
• (Not available on Suite Team) Change labels on articles
• (Enterprise plans only) Change the article owner
• (Enterprise plans only) Assign or unassign articles
• (Enterprise plans only) Submit articles for review
• (Enterprise plans only) Submit articles for approval
• (Enterprise plans only) Verify or unverify articles
• (Enterprise plans only) Schedule articles to be published or unpublished
• (Enterprise plans only) Publish or unpublish articles

To update articles in bulk

1. In Knowledge admin, click Manage articles () in the sidebar.
2. Find the articles you want to update by browsing, searching, or using a new or existing articles list.
3. Select one or more articles to update.

   You can select a maximum of 30 articles at a time. To select 30 items at once, click the check box beside the number of results at the top.

   

4. Click one of the bulk actions menus at the bottom, then select an option.

   The available bulk actions depend on your plan.

   

5. Click to confirm that you'd like to perform the action, or enter your update if necessary.

   Some actions require an additional step:

   • To assign an article, select a team member and enter a note, then click Assign.
   • To change labels: select or deselect the labels you want to add or remove, or enter a new label, then click Change.

     For more information, see Updating article labels in bulk.

   • To restore an article, select a section for the article, then click Restore.
   • To schedule an article to be published or unpublished: select a date, time, and time zone, then click Schedule.
     Note: You can select both check boxes to create a publish schedule and unpublish schedule in one action.

   The action you choose is applied to all of the selected articles.