Explore features a prebuilt dashboard displaying reports about autoreplies and bot builder. You can edit and customize this dashboard by cloning it (see Cloning Explore dashboards).
This article contains the following topics:
Opening the dashboard
Use this procedure to open the Answer Bot dashboard for information about autoreplies and bot builder.
To access the Answer Bot dashboard
- In Explore, click the
Dashboard
icon (
) in the left sidebar. - From the list of dashboards, select the Zendesk Answer Bot dashboard.
Understanding the reports
The dashboard contains the following tabs related to bot builder and autoreply activity. Click a section to find out more information:
Flow Builder overview tab
The Flow Builder overview tab shows information about bot builder activity and performance on messaging channels.
All reports in this dashboard use the Zendesk Answer Bot > Flow Builder dataset.
To learn about the available reports, see Analyzing your bot builder activity.Flow Builder performance tab
The Flow Builder performance tab shows more granular information about bot and answer performance. This information gives admins the tools they need to measure and improve their bot automation performance.
All reports in this dashboard use the Zendesk Answer Bot > Flow Builder dataset.
To learn about the available reports, see Analyzing your bot builder activity.Article recommendations tab
The Article recommendations tab shows information about autoreply activity, ticket resolutions, and activity by articles.
All reports in this dashboard use the Zendesk Answer Bot > Article Recommendations dataset.
To learn about the available reports, see Analyzing your autoreplies for article recommendations.
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