Connecting your help desk to specific workspaces in Zendesk QA (non-migrated accounts)

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Quality Assurance (QA) or Workforce Engagement Management (WEM)

Location: Zendesk QA > Settings

These settings apply only to Zendesk QA customers who have not yet been migrated and are still using the Klaus app for sign-in. Before creating a new connection, contact your Zendesk Sales Representative.

You may have different help desk instances for various workspaces. Admins, account managers, and workspace managers can connect a help desk to a workspace for ticket reviews.

To manually add a help desk connection to a specific workspace

1. In Zendesk QA, click your profile icon in the bottom-left corner.
2. Select Users, bots, and Workspaces.
3. Choose the workspace you want to connect to the help desk.
4. Under the selected workspace, click Connections.
5. Click Attach connection at the top.
6. Select your desired help desk connection from the dropdown menu.

   

7. Click Attach connection.