Startups program: How to activate your Zendesk Suite + Sell Promotion

How do I apply my promotional code/ coupon?

Be sure to confirm your billing cycle is set to monthly when using your Zendesk for Startups promo code. Detailed walkthrough below:

To apply your code:

1. Sign in to your Zendesk Suite trial instance. 
2. Click Buy Zendesk Suite in the top-right corner.
   

   

3. Choose the solution you need, either the "Zendesk Suite" or "Zendesk Support" only. 
4. Select the Suite plan type you need, either Team, Growth, Professional or Enterprise.
5. Adjust the agent seat count and billing cycle at the bottom of the current screen and then choose Next.
6. Choose Apply a Promo Code.
   
7. Enter your promo code and click Apply.
8. Complete the checkout process.
   Congrats!

If you are still waiting to be approved, feel free to create a trial account but DO NOT subscribe and pick your plan. If you pick a subscription prior to receiving a code from us, this will remove you from participation as the program and its benefits may only be applied to new Zendesk accounts. 

Can I change my subscription during the 6 months I'm using the credits?

If you’d like to upgrade, the account owner may do so at any time via Admin Center > Subscription.

If you choose to downgrade, contact [e-mail]. Downgrading your subscription via dollar amount, product type, or agent count will automatically void your current promotion on the account and you will be billed with the next invoice.