Installing the Zendesk for Contact Center app

After completing the steps in the Setting up Contact Center, you can install and configure the Zendesk for Contact Center app in your Zendesk account.

To install the Zendesk for Contact Center app

1. In Admin Center, click Apps and integrations in the sidebar, then select Apps > Zendesk Support apps.
   
2. Click the Marketplace button.
   
3. Search for Zendesk for Contact Center app in the Marketplace and install it in your Zendesk account.

To configure the installed Zendesk for Contact Center app

1. In Admin Center, click Apps and integrations in the sidebar, select Apps > Zendesk Support apps, and select the Zendesk for Contact Center app under the Currently Installed tab.
2. Update the following Installation settings using your existing Engage instance URL.
   • Title: You can leave this name as is.
   • Engage Workspace: Get this value from the URL of your standalone Engage environment.
   • Engage Region: Get this value from the URL of your standalone Engage environment.
   • Enable Role Restrictions: Select the checkbox and specify roles to restrict access to the app to only those users with those roles.
   • Enable Group Restrictions: Select the checkbox and specify groups to restrict access to the app to only to those specific groups.
      
3. Save the changes.

The Zendesk for Contact Center app should now appear as a telephone icon in the top right corner of the Agent Workspace in Zendesk.