Why does it show "Agent" next to one of my brands?

Question

When managing multiple brands in Admin Center, why does "Agent" appear next to one of my brands?"

Answer

This indicates which brand is enabled as the agent brand. The agent brand is the brand that agents are routed to when they sign in to Zendesk. This is also known as the agent route. The agent brand is the same as the default brand unless you change it.

The "Agent" brand indicator will only be displayed when the agent brand is set to a brand other than the default brand.

For more information on how this functionality works, see this article: Changing your agent brand.