Product documentation for Support

Use the product documentation for Support to get up and running. The comprehensive docs provide step-by-step instructions and helpful resources.

Product guide

• Zendesk basics
• Setting up Agent Workspace
• Security and user access in Zendesk Support
• Ticket management
• Ticket customization
• Ticket automation and collaboration
• Measuring success
• Multiple language support

Ticket channels

• Using email
• Using voice
• Using messaging
• Using live chat
• Using Web widget

AI and automation

• Using AI agents
• Using Copilot
• Using omnichannel routing
• Using objects and rules

Account and users

• Managing your account
• Managing people
• Workforce management and QA
• Global security and user access
• Single sign-on

Self service and knowledge

• Using Guide

Apps and integrations

• Using apps and integrations
• Developer docs

Analytics

• Using Explore