My numeric and decimal custom ticket fields are missing in Explore

Issue symptoms

My numeric and decimal custom ticket fields are missing in reporting.

Resolution steps

The data for these field types will populate under Metrics within a report. These custom ticket field types store numeric values that are calculated similarly to system metrics.

For a full list of custom field types and their object type in Explore, see this article: Reporting with custom fields.

Alternatively, to convert these field types into attributes, follow this recipe: Explore recipe: Converting between metrics and attributes.