Explore recipe: Reporting on tickets received at each support email address

What's my plan?

Suite

Professional, Enterprise, or Enterprise Plus

Support with

Explore Professional or Enterprise

In this recipe, you will learn how to create a report that shows the number of tickets in your account broken down by the email address they have been submitted to.

This article contains the following topics:

• What you'll need
• Creating the report

What you'll need

Skill level: Beginner

Time required: 5 min

• Zendesk Explore Professional or Enterprise
• Editor or admin permissions (see Giving users access to Explore)

Creating the report

1. In Explore, click the reports () icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Support > Support - Tickets dataset, then click Start report. The report builder opens.
4. Under Metrics, add Tickets > Tickets. Notice COUNT(Tickets) in the Metrics panel and that Explore automatically displays the count of tickets in the main section of the page.
5. In the Rows panel, click Add.
6. From the list of attributes, choose Ticket > Ticket email address, then click Apply. The current report setup will look like this: By default, Explore chose a chart to best display the data. To change this, click the Visualization type () icon.
7. Click Save.