Listing featured articles in the help center search box

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You can specify up to six featured articles to show users when they first click the help center search field. For example, you may want to show users the top troubleshooting articles or getting started guides before they even begin their search.

When featured articles are configured, a drop-down field with the selected articles appears when users click in the search field. The list remains until users type the third character of their search, at which time instant search results replace the featured articles.

If you do not have any featured articles configured, the featured articles drop-down will not be displayed.

This article covers the following topics:

• View and sort the featured article list
• Add articles to the featured article list
• Remove or replace articles in the featured article list

View and sort the featured article list

You can use the search settings page to view the list of featured articles and change the order in which they appear in the drop down list.

To view and sort the featured article list

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Search settings.
3. Under Featured articles, click Manage to view a list of featured articles configured for your help center.

   This list is limited to a maximum of six articles.

   

4. If you want to reorder the article list, click and hold the drag-and-drop handle () for the article you want to move.
5. Drag the article into position and release the handle. Repeat as needed to reorder your article list.

Add articles to the featured article list

You can add up to six articles to the featured articles list. For example, you might have a series of getting started or troubleshooting articles that you want to display to users before they begin their search.

To add articles to the featured article list

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Search settings.
3. Under Featured articles, click Manage to view a list of featured articles configured for your help center.
4. Click Manage featured articles.
5. Select the check boxes next to the articles that you want to display in the Featured articles list. If you have a large article list, you can use the search field to find articles with specific keywords.

   

6. Click Save.

Remove or replace articles from the featured articles list

You can reduce the number of articles that appear in the drop down list or remove the featured articles altogether. You can also remove one or more articles and then add new articles to replace them in the list. For example, you can update the list each month with the top six troubleshooting articles, removing less popular articles and replacing them with the most frequently accessed content.

To remove or replace articles from the featured articles list

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Search settings.
3. Under Featured articles, click Manage to view a list of featured articles configured for your help center.
4. Click Manage featured articles.

   The articles that appear in the featured article list are marked with a blue check.

   

5. Click the check boxes next to the selected articles to remove them from the featured articles list.
6. If you want to replace the articles you removed, click the check boxes of the articles that you want to add.
7. Click Save.