Join the Zendesk Community! – Second Brand

We welcome you to our Community, where you can network with fellow users, learn and be inspired by like-minded professionals, and engage with Zendesk! Whether you're looking to hear about another user's best practices and cool use cases, discuss industry trends with fellow EX & CX leaders, or give feedback on Zendesk's latest developments, we have something for everyone.

Attend a virtual event to learn and ask questions

In the Zendesk essentials series, we showcase advice and best practices for building your Zendesk account. This weekly sessions offers real-world examples, tutorials, and live answers to your questions from Zendesk experts.

Tune in to Zendesk Community events, where we'll showcase key features, including the latest & greatest offerings. This twice-monthly series will include demos, live Q&A, and even the opportunity to give feedback on Product development ideas!

Connect live with like-minded professionals

User Groups are led by fellow Zendesk users, and chapters represent topics and ideas that Zendesk Community members have organized themselves around! Connect with fellow Zendesk customers in your industry, of a similar business size, or even your geographical area. Most chapters hold monthly events or meetups!

Join the discussion

Our online forums are a great place to explore and start connecting. Browse previous discussions on topics like product Q&A, user-submitted tips, and feature requests. You can also submit new product ideas or feedback if it hasn't already been logged! We monitor this forum to make sure posts are seen by the right people, and the expert community of Zendesk super users likely knows the answer to your question.

Share your passion and enthusiasm

Are you a Zendesk customer with expertise, knowledge, or a cool story to share? Become a Zendesk Luminary! Once accepted to the program, you can choose how you'd like to participate, through activities like speaking at a Zendesk or Community event, participating in user research, answering questions for other customers, or helping us promote upcoming events. In addition to building up your public profile as a thought leader and Zendesk expert, being a Luminary also may come with perks like event and conference passes, training and certifications, exclusive Luminaries merch and gift cards!