Customer portal
Tracking customer requests in the customer portal, help to end users on how to use the portal, and content for admins about managing the portal.
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Where can I preview my support request forms?
Question How I can preview the ticket form my customers need to fill in before they contact us? Answer By accessing ... -
Why are tickets missing from My activities in the help center?
Question I'm unable to find a specific ticket ID under My activities in the help center. Why are tickets missing from... -
Workflow: Add a disclaimer to a specific ticket form in help center
Add a custom disclaimer or note in a ticket form in your help center to add context or important information before u... -
What are the customer portal ticket statuses?
Question What are the ticket statuses displayed on the My activities help center page? Why are they not identical to ... -
Can I add custom fields to my customer's view?
Question I have custom fields on my web form that I would like to display in the table shown to my end users via the ... -
Workflow: How to change the text "Submit a request" in the help center
Change the text of the Submit a request link on your help center by editing the code in your theme. The workflow incl... -
How many files can customers attach to a ticket through the web form?
Question Is there a limit to how many files my customers can attach to a ticket through the web form? Answer The web ... -
Requesters are unable to mark tickets as solved in the help center
Issue symptoms The option Mark as solved is no longer available for end users requesting tickets in the help center. ... -
Workflow: How to add content to the Customer Portal in the help center
Add extra ticket properties to the help center requests page with the Zendesk templating language, Curlybars, to enha...