How to customize the theme of the help center
Articles for designers or developers who want to customize the theme of the help center, to change the appearance of the knowledge base by modifying the page templates with HTML, Curlybars, CSS, or JavaScript.
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How do I customize the Web Widget (Classic) in my help center using APIs?
Question How can I customize the Web Widget (Classic) in my help center using APIs? Answer If the Web Widget (Classi... -
Why don’t table settings in the editor match the published article?
Question Why don’t table settings in the editor match the published article? Answer By default, the Guide theme CSS ... -
Workflow: Add a disclaimer to a help center article
Customize your help center CSS to add disclaimers to your articles. Disclaimers grab users' attention and highlight c... -
Workflow: Remove or modify the author, date, or timestamp on help center articles
In this tutorial you will learn how to remove or modify the author, date, or timestamp on help center articles. The a... -
Workflow: Hide article comments with Curlybars
Hide comments on individual articles by disabling the Open for comments setting in the article editor. To hide commen... -
Workflow: How to hide the sign in button from the help center
This article explains how to remove the sign-in button from your help center while still allowing customers to contac... -
How do I hide the author of help center articles?
Question How do I hide the author of help center articles? Answer To hide the author for customers viewing the help c... -
Workflow: Selectively hide help center components using Curlybars
Curlybars lets you hide components in your help center, such as the article, section, category, community topic, or c... -
How can I remove "Suggested Articles" from the ticket submission form?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code... -
How can I disable the subject and description fields from the request form?
Question How can I hide or remove the subject and description fields on the submit a request form in the help center?... -
Can I customize my Help Center's login page and popup?
Question Can I customize the login page? Answer It is not possible to customize the sign-in popup or page, as openin... -
Workflow: Display an article or section in multiple sections or categories
Help center content is organized in a Home > Categories > Sections > Articles structure. With default functionality, ... -
How can I remove the Follow button on my help center articles?
Question I don't want my users to be able to follow articles on my help center. How can I remove the subscription but... -
Can I add pagination to my Help Center?
Question Can I add pagination to my Help Center? Answer Yes, you can use the pagination helper {{pagination}} to add ... -
Workflow: How to edit labels in the language dropdown menu in the help center
When you enable languages that you want to support in your help center, your end users can select the language in whi... -
Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?
Question When a user submits a new request, a confirmation message appears at the top of the page that says Your requ... -
Can I customize my help center's error page?
Question Is there a way to customize my help center's error page? Answer You can customize your help center's error p... -
Workflow: Implement custom pages with React
This article helps you solve the challenge of integrating personalized and unique functionality into your Zendesk hel... -
How do I remove the social media sharing icons in the help center?
Question I want to remove the social media sharing icons in the help center. Is this possible? Answer Yes, you can re... -
Can I replace the images in my help center?
Question Can I replace the images in my help center? Answer Yes, Guide admins can replace the images with your own br... -
Why does the word "empty" appear below a section or category in my help center?
Question Why does the word empty appear below a section or category in my help center? How can I remove it? Answer T... -
My help center displays incorrectly
Issue symptoms My help center has issues with functionality or displays incorrectly. For example, buttons are not wor... -
Workflow: Add a link to your website on the help center home page
Edit your theme to redirect users to your website from the help center. To add a link to your help center home page, ... -
Does Zendesk support CSP headers?
Question Does Zendesk support the use of Content Security Policy headers (CSP headers) in the help center? Answer No,... -
Error: The property ‘#/settings/X/variables/X’ of type object did not match any of the required schemas
Issue symptoms When I try to import a Guide theme, I get the following error: Failed to import theme. The property ‘#... -
Can I embed Office or Adobe documents in the help center to preview content?
Question Can I embed Office or Adobe documents in the articles of my help center to display without having to downloa... -
Why is the breadcrumb of my help center not showing the category in some locales?
Question Why is the breadcrumb of my help center not showing the category in some locales? Answer Check to see if the... -
My RGB color elements are automatically replaced with HEX formatting
Issue symptoms I added RGB color elements to a help center article. However, after saving my draft and inspecting the... -
How can I remove the navigation menu icon from my help center?
Question I already removed Sign In and Submit a request links from my help center header. I don't have a community. W... -
How can I translate text from the source code of my help center?
Question What steps can I follow to translate text from the source code of my help center? Answer You can use dynamic...