SMS and Text message help
Articles that help use and manage Text. Content includes articles about using numbers for Talk and Text, issues sending SMS, problems with replies, supported files, and others.
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Can I send an SMS through the API?
Question Is it possible to send an SMS through the API? Answer No, it is not possible to send an SMS through the API.... -
Workflow: Prevent email notifications from being sent out on SMS tickets
By default, the user receives both a text message and an email notification with each new response from an agent. To ... -
Can I use Zendesk to send bulk text messages?
Question Can I use Zendesk to send bulk text messages to my customers? Answer Yes, you can proactively reach out to y... -
How do I remove the agent signature from proactive outbound SMS messages?
Question How do I remove the agent signature from proactive outbound SMS messages? Answer This solution uses a third-... -
I cannot receive 2-factor authentication verification messages through Text
Issue Zendesk Text does not receive verification messages for 2-factor authentication (2FA) or multi-factor authentic... -
Workflow: How to send a text to customers on a ticket that originated in a non-SMS channel
On tickets where the origin channel is not a Text message, for example, a voicemail or a phone call, Zendesk defaults... -
Why do my SMS messages fail to send?
Question Scenario A I receive one of the error messages below when I send an outbound Text message. We couldn't deli... -
Can I use a 1-800 number as a Text line in Zendesk Talk?
Question Can I use a 1-800, or US toll-free, number as a Text line in Zendesk Talk? Answer Yes, it is possible to use... -
How do I add Text to my Talk number?
Question I want to add Text to my existing Zendesk Talk number. How can I enable this feature? Answer If this line is... -
About opt-out keywords for Zendesk Text
Important: You are responsible for using the call and text features in Zendesk Talk in compliance with all applicabl... -
What file types does Zendesk Talk recognize in MMS messages?
Question What file types does Zendesk Talk support in MMS messages? Answer Talk provider, Twilio, accepts and transfo... -
Does Zendesk Text support hosted numbers?
Question My team would like to host SMS functionality within Zendesk while keeping voice functionality with our numbe... -
What are the different mechanisms for SMS opt-in?
Question What are the different mechanisms for SMS opt-in? Answer When you submit a number for verification, provide ... -
Error: Unverified toll-free number
Issue symptoms I cannot send texts. I'm seeing a 300032 error regarding an unverified toll-free number. Resolution st... -
Why do dotted lines appear in SMS sent to my customers?
Question What is causing dotted lines in text messages? Answer Outbound text messages show dotted lines when sent fr...