Working with conversations in Zendesk QA
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Changing an agent’s autoscore
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) Location: Z... -
Understanding conversation filter types in Zendesk QA
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Creating custom filters to find conversations to review
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Adding custom hashtags to Zendesk QA comments
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Using the Conversations view
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Using the phone call activity indicator
What's my plan? Add-on Quality Assurance (QA) or Workforce Engagement Management (WEM) The phone call acti...