General account administration
Articles for admins to manage Zendesk general settings such as account ownership, subdomains, account cancelation, and migrations, data exports, timezones, and security.
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How do I remove test data from my trial?
Question Can I remove test data from my trial? I added test data and would like to remove it prior to moving to a pai... -
What should I consider when getting a new mobile device?
Question I use Zendesk on my mobile device and will be replacing the device - what should I consider? Answer When get... -
How do I get a sandbox account test environment?
Question How do I get a sandbox account test environment? Answer The sandbox testing environment is a feature of the ... -
Is Zendesk HIPAA compliant?
Question Can healthcare companies that manage patient information use Zendesk? Is Zendesk compliant with the Health I... -
How do I reactivate my suspended, expired, or canceled account?
Question My account was suspended, how can I reactivate it? Answer Your Zendesk account can be suspended due to a la... -
Can I reactivate or retrieve data from a canceled account?
Question Can I retrieve data from a canceled account? Answer When you cancel your account, you lose access to your d... -
Which time zone does Zendesk use?
Question Which time zone does Zendesk use? Answer Timestamps can be displayed in different time zones across your Ze... -
Will my account and settings reset when I move from a trial to a paid account?
Question When I finish my trial and sign on to a paid account, will all of the changes and customizations I made to m... -
Can I get my old subdomain back?
Question Can I use an existing domain for my account? Answer If your desired subdomain is already in use, you will ru... -
I just took over as the account owner. What do I need to know?
Question I am the new owner of the Zendesk account. What should I know about? Answer Get to know your unique account ... -
Why did I receive an email stating Account Assumption was granted?
Question Why did I receive an email stating that Account Assumption was granted on my Zendesk account? Answer This ... -
How do I sync my sandbox to match products and add-ons?
Question I updated the subscription in my production account. How do I sync my sandbox to match products and add-ons?... -
How do I change my Zendesk subdomain if my company is renamed?
Question My company changed names and I want to update my Zendesk subdomain. What are the steps to change my subdomai... -
Who is the owner of my account?
Question How do I find out who is the owner or admin of my Zendesk account? Answer You can locate your account owner ... -
Will there be any issues with changing the account owner?
Question What do I need to be aware of when changing the account owner? Answer Changing the owner of your Support ac... -
Are tickets and ticket data kept permanently on my Zendesk?
Question Are tickets and ticket data kept permanently on my Zendesk? Answer When you delete a ticket, Zendesk soft de... -
How do I merge or migrate two Zendesk accounts?
Question I have multiple Zendesk Support accounts that I want to consolidate. How can I move the data from one Suppor... -
How do I cancel my account?
Question How do I cancel my Zendesk account? Can Zendesk cancel my account for me? Answer Agents cannot cancel a Supp... -
Where can I find my Zendesk subdomain?
Question What is my Zendesk subdomain? Answer Your subdomain is a unique identifier of your Zendesk account, which ap... -
Is it possible to transfer my Support account ownership to a Sell-only user?
Question I own both a Support account and a Sell account. Can I transfer the ownership of my Support account to one o... -
Agent suddenly downgraded to end user
Issue symptoms An agent on my account was suddenly downgraded to an end user. None of the admins on the account made ... -
Error saving organization: Name must not contain the '|' character
Issue symptoms When I try to create an organization, I receive the error below. Error saving organization: Name must... -
Does Zendesk support custom code?
Question I'd like to customize features in my account that are not natively possible. Does Zendesk support custom cod... -
How can I resolve requests being blocked by my endpoint protection tool?
Issue symptoms My company uses an endpoint protection tool, such as Crowdstrike. I ran into an error stating that req... -
How do I change the password security level to Recommended?
Question How do I change the password security level to Recommended? Answer Zendesk strongly suggests setting the Rec... -
What is a VAT or GST number?
Question What does VAT or GST number mean on the payments page in Admin Center? Answer Some countries require their b... -
Do I need authorization from Zendesk to perform a penetration test?
Question I would like to perform a penetration test. Do I need authorization from Zendesk? Answer No, you don't need ...