Subscriptions and licenses

How do I reduce the number of agent seats on my subscription?

Question How do I remove unused agent seats from my subscription, or downgrade the number of agent seats I'm paying f...

What happens when a Support account subscription expires?

Question What happens when my Zendesk Support account expires? Answer Even though your Support account is still acces...

How can I update my subscription?

Question How can I update my Zendesk subscription to change plans, change billing frequency, add products, or add and...

Why do I not have access to a specific feature on my Suite plan?

Question Why do I not have access to one of the Zendesk Suite features listed on the pricing page such as side conver...

I was immediately locked out of my trial account

Issue symptoms I started my trial for Zendesk Support, Sell, or Suite, but I can't verify my account or log into my t...

Why am I being redirected to the subscription page when I try to access Chat?

Question Why am I redirected to the subscription page when I try to access Chat through the Zendesk Products icon ()?...

What happens to downgraded add-ons that are repurchased?

Question I had a Zendesk add-on but needed to downgrade my plan so the add-on was removed. Now, I want to repurchase ...

How are Zendesk Support plans priced?

Question How are Zendesk Support plans priced? Answer You can find information on pricing for each Zendesk Support...

How do I create a Support trial account?

Question How do I create a Support trial account? Answer Go to the Register page. Enter your email address prefera...

What do I do when my Zendesk trial expires?

Question My trial expired and I am not sure what my options are. How do I pick a plan? What do I do if I still have q...

What happens when my Explore trial expires?

Question What happens when my Explore trial expires? Do I lose access to my custom dashboards and reports? Will my cu...

Can I trial Zendesk Explore before purchasing it?

Question Is there a Zendesk Explore trial I can try before purchasing a plan? Answer Yes, you can start a trial of E...

Is the account owner included in the number of agents paid for?

Question Does the account owner count towards the number of agents being paid for? Answer Yes, the account owner is a...

How do I find my subscription renewal date?

Question How do I find my subscription renewal date, so I know when my next billing date is? Answer You can view your...

Can I change the plan level of my Zendesk Suite Trial?

Question Can I trial a different plan level of the Zendesk Suite? Answer Yes, the account owner can contact Zendesk C...

How do I upgrade my trial to a paid account?

Question I am done testing my trial and want to purchase Zendesk. After my trial has expired, how do I pick a plan an...

I made a mistake when selecting options in my subscription. How do I fix it?

Question I accidentally selected the wrong plan level, the wrong number of agents, or the wrong products for my subsc...

How much does Zendesk cost?

Question How much does Zendesk cost? Answer The cost of your Zendesk account subscription changes according to the p...

What forms of payment does Zendesk accept?

Question What forms of payment does Zendesk accept? Can I pay for my subscription with a different payment method? A...

Why did my subscription change not go into effect immediately?

Question I made a change to my subscription and now I see a Pending subscription status. Why did my change not go int...

Can I upgrade a single user to a feature or plan?

Question Is it possible to upgrade the plan or features for the owner only and not the agents? Answer No, this is no...

Can I have a different number of licenses in Support and Guide?

Question I have 5 Support licenses but I only need 1 license for Guide. Can I add a subscription for 1 Guide agent on...

How do I cancel a subscription to a marketplace app?

Question How do I cancel an app subscription? Will I still be charged for the rest of the month? Answer An administra...

What counts as an agent license in Zendesk?

Question How can I determine who takes up an agent seat in my account? Answer Anyone who is an agent in any capacity ...

Can I add Zendesk Talk to a Support only subscription?

Question Can I add Zendesk Talk to a Support only subscription? Answer No, Talk plans cannot be bought as an add-on ...

Can I have an account admin who is not a Zendesk Support agent?

Question Is it possible to have an account admin who is not a Zendesk Support agent? Answer No, it is not possible to...

Does Zendesk offer a free API-only agent license?

Question Can we have a free agent license for testing or making API calls only? Answer No, Zendesk doesn't offer free...

How can I cancel my Support trial?

Question How can a Zendesk Support trial be cancelled? Answer To cancel your Support trial, simply let the account ex...

Can I have just a help center?

Question Is it possible to have just a help center without the Support ticketing system? Answer No, it is not possibl...

Are agent and admin roles priced differently?

Question Are agent and admin roles priced differently? Answer No, there is no difference in cost between agents and a...

Subscriptions and licenses

Search